Frequently Asked Questions (FAQ)

Welcome to Seng Online. Below are answers to some of the most frequently asked questions about ordering, payment, delivery, account management and our services.

If you require further assistance, please contact our customer service team through our Contact Us page.

1. How do I place an order on the website?

To place an order with Seng Online:

1. Select the product you wish to purchase and click “Add to Cart”.

2. Review the items in your shopping cart and click “Checkout” when you are ready to proceed.

3. Log in to your account or create a new account if you are a new customer.

4. Enter or confirm your shipping and billing information, where applicable.

5. Select your preferred shipping method.

6. Select an available payment method.

7. Review your order details, delivery information and total amount payable.

8. Review and agree to the applicable Terms & Conditions and other relevant policies.

9. Click “Place Order” or the applicable confirmation button to complete your purchase.

10. Once your order has been successfully placed, you will receive an order confirmation.

Please review your order details carefully before completing your purchase.

2. What payment methods are available?

Seng Online accepts the payment methods displayed and made available during checkout.

Depending on your order and the payment options supported by our payment service providers, available methods may include:

• Credit / Debit Card

• Online Banking / FPX

• Bank Transfer

• Other payment methods made available during checkout

Please select your preferred payment method during checkout and follow the instructions provided.

Bank Transfer

If you select Bank Transfer as your payment method, please use the bank details provided by Seng Online during checkout or in your order instructions.

Where payment verification is required, please provide the following information:

Bank Name: [BANK NAME]
Bank Account: [BANK ACCOUNT NUMBER]
Account Name: [ACCOUNT NAME]

Order Number:
Amount Paid:
Payment Date:
Payment Reference:

Orders paid by bank transfer will only be processed once the payment has been successfully received and verified.

3. How do I change my personal information or shipping address?

Log in to your Seng Online account and navigate to “Account Details” or the relevant account management section.

You may update your available personal information and shipping address through your account.

Please ensure that your shipping information is accurate and complete before placing an order.

If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed or dispatched.

4. I forgot my password. What should I do?

If you have forgotten your password:

1. Go to the Login page.

2. Click “Forgot Password?” or “Lost Password?”.

3. Enter the email address registered to your account.

4. Follow the instructions provided in the password reset email.

5. Create a new password and log in to your account.

If you do not receive the password reset email, please check your Spam / Junk folder.

If you continue to experience difficulties, please contact our customer service team for assistance.

5. Can I cancel an existing order?

Order cancellation is subject to the current status of your order.

If you wish to cancel an order, please contact us as soon as possible and provide your Order Number.

Cancellation requests may not be accepted once an order has been processed, packed, dispatched or handed over to the courier.

If your order has already been dispatched, please refer to our Return & Refund Policy for information regarding returns and refunds.

6. What currency are your products sold in?

All prices displayed on the Seng Online website are stated in Malaysian Ringgit (RM / MYR) unless otherwise indicated.

The final amount payable will be displayed during checkout before you confirm your order.

7. How long does delivery take?

Delivery times may vary depending on several factors, including:

• Delivery location

• Courier service

• Product availability

• Order processing time

• Public holidays and unforeseen circumstances

Where available, estimated delivery information will be displayed during checkout.

Please note that delivery estimates are provided for reference and may vary depending on the courier and circumstances beyond our control.

For assistance regarding a specific order, please contact our customer service team and provide your Order Number.

8. What should I do if I receive a damaged, defective or incorrect product?

If you receive a damaged, defective, incorrect or incomplete product, please contact us as soon as possible after receiving your order.

To help us assess your request, please provide:

• Order Number

• Clear photos or videos of the product

• Photos of the product packaging

• Photos of the shipping label

• A brief description of the issue

Our team will review the information provided and advise you on the appropriate next steps.

Please refer to our Return & Refund Policy for detailed information regarding eligibility, supporting evidence, returns and refunds.

9. Can I change my order after placing it?

If you need to make changes to an order, please contact us as soon as possible and provide your Order Number.

We will try to accommodate your request where possible. However, changes to an order may not be possible once the order has been processed, packed, dispatched or handed over to the courier.

We recommend reviewing your order carefully before completing your purchase.

10. Do you accept wholesale or bulk orders?

Yes. Seng Online welcomes wholesale and bulk orders from restaurants, cafés, retailers, businesses, organisations and other customers.

For wholesale or bulk order enquiries, please provide the following information:

Product / SKU:
Quantity Required:
Delivery Location:
Company Name (if applicable):
Additional Requirements (if any):

Our team will review your requirements and provide further information regarding pricing, availability, minimum order quantities and delivery arrangements, where applicable.

11. How can I contact Seng Online if I have further questions?

If you cannot find the information you need in our FAQ, please contact our customer service team through our Contact Us page.

Email: [email protected] 
Phone / WhatsApp: 010-8076704

For enquiries relating to an existing order, please include your Order Number so that we can assist you more efficiently.

Our customer service team will review your enquiry and respond as soon as reasonably possible.

Important Notice

The information provided in this FAQ is intended to provide general guidance to our customers. Specific terms, conditions, delivery arrangements, payment options and return or refund eligibility may vary depending on the circumstances of each order.

Please refer to our Terms & Conditions, Privacy Policy, Shipping Policy and Return & Refund Policy for further information.