TERMS & CONDITIONS

Last Updated: 26 September 2026

Welcome to Seng Online. These Terms & Conditions (“Terms”) govern your access to and use of our website, as well as your purchase and use of products and services offered through our online store.

By accessing, browsing or using our website, or placing an order with us, you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. GENERAL

Seng Online reserves the right to update, revise or amend these Terms & Conditions from time to time.

Any changes will be published on this page and will take effect from the date of publication, unless otherwise stated.

Customers are encouraged to review the latest version of these Terms before placing an order or using our website.

We reserve the right to take appropriate action where a user breaches these Terms, misuses our website or services, or engages in activities that may adversely affect our business, customers or systems.

2. WEBSITE CONTENT & INTELLECTUAL PROPERTY

Unless otherwise stated, all content and materials displayed on this website, including but not limited to:

• Product images and photographs

• Illustrations and designs

• Logos and trademarks

• Graphics

• Written content

• Product descriptions

• Videos

• Website layouts

• Other visual, written or digital materials

are owned by, licensed to, or used with permission by Seng Online and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, transmit, sell or commercially use any website content without our prior written permission, except where permitted by applicable law.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions and other information displayed on our website are accurate and up to date.

However, actual product colours, appearance, packaging, dimensions and other physical characteristics may vary slightly from the images or information displayed on your device due to screen settings, lighting, photography, manufacturing variations or packaging changes.

Product specifications, packaging and availability may also change from time to time without prior notice.

Where applicable, customers should refer to the product description and specifications provided on the relevant product page before placing an order.

4. PRODUCT PRICES & AVAILABILITY

All prices displayed on our website are stated in Malaysian Ringgit (RM / MYR) unless otherwise indicated.

We reserve the right to change product prices, promotions, specifications and availability at any time without prior notice.

Although we take reasonable steps to ensure that pricing and product information is accurate, errors may occasionally occur.

If a product is displayed with an incorrect price or material information due to a typographical, technical or system error, we reserve the right to correct the error.

Where an order has been placed based on a clearly incorrect price or material information, we may contact the customer to confirm whether the order should proceed at the correct price or be cancelled.

5. ORDERS & ACCEPTANCE

Submitting an order through our website constitutes an offer to purchase the selected products. An order is not considered accepted until it has been confirmed by Seng Online and/or we have commenced processing the order.

We reserve the right to decline, reject or cancel an order in reasonable circumstances, including but not limited to:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent, unauthorised or suspicious transactions

• Payment failure or payment verification issues

• Incorrect, incomplete or inaccurate customer information

• Delivery restrictions

• Technical or system errors

• Other circumstances that reasonably prevent us from fulfilling the order

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and, where applicable, the procedures of the relevant payment provider.

6. PAYMENT

Customers are responsible for providing accurate and complete information when placing an order.

Payment must be successfully completed using one of the payment methods made available during checkout.

We may require payment to be successfully verified before an order is processed or dispatched.

If payment cannot be verified or is unsuccessful, we reserve the right to delay, hold or cancel the order.

7. SHIPPING & DELIVERY

We will make reasonable efforts to process and arrange delivery of orders within the estimated timeframe provided at the time of purchase.

However, delivery times are estimates only and may be affected by circumstances beyond our reasonable control, including:

• Courier delays or operational issues

• Weather conditions

• Public holidays

• Peak shopping periods

• Incorrect or incomplete delivery information

• Customs or regulatory requirements, where applicable

• Other unforeseen circumstances or events beyond our reasonable control

Once an order has been handed over to the appointed courier or delivery provider, delivery is subject to the courier's applicable procedures, service conditions and delivery arrangements.

Customers are responsible for ensuring that the shipping address, recipient name and contact information provided during checkout are complete and accurate.

Any additional costs or delays arising from incorrect or incomplete delivery information may be the responsibility of the customer, where applicable.

8. RETURNS & REFUNDS

Returns, exchanges and refunds are subject to our Return & Refund Policy.

Customers are encouraged to review the Return & Refund Policy before placing an order.

If you receive a product that is damaged, defective, incorrect or incomplete, please contact us as soon as possible with your Order Number and supporting photographs or videos where applicable.

Any return or refund request will be reviewed in accordance with our applicable policies and procedures.

9. CUSTOMER REVIEWS, COMMENTS & FEEDBACK

We welcome customer reviews, comments and feedback.

By submitting content to our website, customers agree that such content:

• Must not be unlawful, fraudulent, threatening, abusive, defamatory or obscene

• Must not infringe the intellectual property, privacy or other legal rights of another person or entity

• Must not contain malicious software, viruses or other harmful material

• Must not impersonate another person, organisation or business

• Must not contain knowingly false, misleading or fraudulent information

• Must not violate any applicable law or regulation

Customers remain solely responsible for the content they submit.

By submitting a review, comment or other feedback, you grant Seng Online a non-exclusive, royalty-free right to use, reproduce, display and publish such content for legitimate business, marketing or promotional purposes, subject to applicable law.

We reserve the right to remove or refuse to publish content that violates these Terms or applicable laws.

10. NEWSLETTER & MARKETING COMMUNICATIONS

Where applicable and permitted by law, Seng Online may send customers information relating to products, promotions, special offers, announcements, updates and other marketing communications.

Customers may opt out of receiving marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us directly.

Opting out of marketing communications will not affect essential communications relating to orders, payments, deliveries, account activity or other transactional matters.

For more information about how we collect, use, disclose and protect personal data, please refer to our Privacy Policy.

11. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to or integrations with third-party websites, platforms, payment providers, courier services or other external services.

Such links and integrations are provided for convenience and do not necessarily constitute an endorsement by Seng Online.

Your use of third-party websites and services is subject to the terms, conditions and privacy policies of the relevant third parties.

To the extent permitted by applicable law, Seng Online is not responsible for the content, availability, security, accuracy or privacy practices of third-party websites or services.

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Seng Online shall not be liable for any loss, damage, delay or disruption arising from circumstances beyond our reasonable control, including but not limited to:

• Website or system interruptions

• Technical failures

• Courier or delivery delays

• Internet or telecommunications failures

• Natural disasters

• Government actions or restrictions

• Public emergencies

• Other events beyond our reasonable control

Nothing in these Terms is intended to exclude, restrict or limit any liability, right or remedy that cannot lawfully be excluded, restricted or limited under applicable law.

13. INACCURACIES & ERRORS

We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, there may occasionally be typographical errors, inaccuracies or omissions relating to:

• Product descriptions

• Prices

• Promotions

• Product availability

• Specifications

• Images

• Delivery information

• Other website content

We reserve the right to correct, amend or update such information when an error or inaccuracy is identified.

Where an error materially affects an order, we may contact the customer before proceeding with or fulfilling the order.

If you are dissatisfied with a product you have received, please refer to our Return & Refund Policy for information regarding applicable return or refund procedures.

14. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Seng Online harmless from claims, losses, liabilities, damages, costs or expenses arising from your:

• Unlawful or unauthorised use of our website or services

• Breach of these Terms

• Violation of applicable laws or regulations

• Infringement of the rights of another person or entity

Nothing in this section is intended to limit or exclude any rights or protections available to consumers under applicable law.

15. TERMINATION & SUSPENSION

We may restrict, suspend or terminate access to our website, services or customer account where reasonably necessary, including where a user:

• Breaches these Terms

• Engages in fraudulent or suspicious activity

• Misuses our website or services

• Attempts to interfere with website security or functionality

• Provides false, inaccurate or misleading information

• Engages in activities that may harm our business, customers or systems

Where appropriate, we may provide reasonable notice before taking such action. However, immediate action may be taken where reasonably necessary to protect our business, customers, systems, legal rights or the security of the website.

Any rights or obligations that are intended by their nature to continue after termination shall remain in effect.

16. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the applicable laws and jurisdiction of Malaysia.

Nothing in these Terms affects any mandatory consumer rights or protections available under applicable Malaysian law.

17. CONTACT US

If you have any questions, concerns or enquiries regarding these Terms & Conditions, please contact us using the details below:

Seng Online
Semenyih, Selangor, Malaysia

Email: [email protected]
Phone / WhatsApp: 0108076704