Last Updated: 9 October 2026
At Seng Online, we aim to process and dispatch your orders as quickly as possible. This Shipping & Delivery Policy explains our order processing procedures, shipping timelines, and delivery arrangements.
Orders placed before 2:00 PM (Malaysia Time) on a business day will generally be processed and dispatched on the same day.
Orders placed at or after 2:00 PM will generally be processed and dispatched on the next business day.
Orders placed on public holidays or during circumstances that affect our operations may be processed on the next available business day.
Same-day shipping means the parcel is handed over to the courier or collected by the courier on the same day. It does not mean the order will arrive on the same day.
Orders may require additional processing time if payment verification, stock availability, address confirmation, or other order-related issues arise.
After an order has been dispatched, the estimated delivery time is generally:
Peninsular Malaysia: 1–3 business days
East Malaysia (Sabah and Sarawak): 3–7 business days
These are estimates only. Actual delivery times may vary depending on the delivery location, courier service, weather conditions, public holidays, peak shopping periods, and other circumstances beyond our control.
Remote areas may require additional delivery time.
Shipping fees, where applicable, will be displayed at checkout before you complete your purchase.
The shipping fee may vary depending on the delivery address, parcel weight, parcel dimensions, courier service, and any applicable promotions.
Any free-shipping promotion is subject to the terms and conditions stated in the relevant promotion.
Where tracking is available, customers may use the tracking number or delivery updates provided by the relevant courier to monitor their shipments.
Please allow time for the courier's tracking system to update after the parcel has been dispatched.
Customers are responsible for providing accurate and complete delivery information when placing an order.
Seng Online will not be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery details provided by the customer. Additional shipping charges may apply if redelivery or address correction is required.
Please contact us as soon as possible if you notice an error in your delivery information. Changes may not be possible once an order has been processed or handed over to the courier.
Although we aim to dispatch orders according to the timelines stated in this policy, delivery delays may occur due to circumstances such as:
Courier operational issues
Adverse weather conditions
Public holidays or peak shopping periods
Remote delivery locations
Incorrect delivery information
Other circumstances beyond our reasonable control
If your parcel appears to be delayed, please check the courier tracking information or contact us for assistance.
If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 5 calendar days from the date of delivery, in accordance with our Return & Refund Policy.
Please provide your order number, a description of the issue, and supporting photographs or videos where applicable so that we can investigate and assist you.
If you have any questions regarding shipping or delivery, please contact us using the details below:
Seng Online
Address: 31G, 33G, JLN TPS 1/6, Taman Pelangi Semenyih, 43500 Semenyih, Selangor, Malaysia
Phone / WhatsApp: 017-215 6704
Email: [email protected]
Business Hours: Monday – Sunday, 9:30 AM – 6:30 PM
We appreciate your support and thank you for shopping with Seng Online.